Universal Home Protection is an impressive organization. I have dealt with many home warranty companies over the years and as a contractor, I am in a unique position to observe how they operate. In my opinion, UHP is the only home warranty company that provides not only comprehensive coverage, but deals with both homeowners and vendors in an ethical and responsible manner. I could not be more pleased to be associated with UHP.

I couldn’t ask for more out of my UHP home warranty. I had a few unexpected problems while my home was for sale, which led to UHP replacing my furnace and my water softener. I am so glad I included the home warranty with the sale of my home. Not only did I benefit from the coverage, but my buyers were also covered for a year after the closing. UHP really kept me worry free during that busy, hectic time.

I give UHP an A+ for service.  Customer service was absolutely phenomenal!  My circuit breaker went out on the weekend.  I didn’t have electricity or heat.  The electrician came out Saturday afternoon.  If I didn’t have the warranty, I would have waited days to get service

Woke up to a cold house, thermostat was set at 78 furnace would not heat the house over 59. called Universal Home they sent a fellow out to look at it he said it needed too may parts so they put in a NEW furnace at no charge other than my deductable. I am warm as toast now thanks to Universal Home.

A week after we moved in our furnace started leaking water. We contacted UHP and they had a contractor out the same day. He replaced a drain pan and coil for the air conditioner and we only paid our deductible. Then just a week later we noticed another leak, and this time it was our water softener. We called UHP again, and they told us how to turn the softener off and had a contractor out the next day. When my husband and I got home from work our water softener was replaced. Without UHP, we would’ve had to pay thousands of dollars that we didn’t have within the first month of owning our very first home. I will never own a home without a UHP warranty!

Within 10 days of moving into our new home, we had a plumbing leak in our full bathroom. Thanks to our home warranty, all we paid was the $75 deductible. I called at 8 am and within an hour I had a plumber here solving our problem. We were so grateful!

Most people think that these home warranty policies are just for the protection of a buyer for the first year after a home purchase. We have renewed the policies for our home and our rental properties annually because it provides us with protection from sudden major expenses. It is also nice to have a contact who is familiar with our properties and any past problems we’ve had so that there is some ‘continuity of care.’ When one of our tenants calls in the middle of the night to say that their heat is not working, we make only one call to UHP and we know that the problem will be taken care of promptly. We’ve depended on UHP for years.

I’ve had UHP for 7 years and had a few emergency situations pop up. UHP has, each time, been super responsive and professional. Anytime I needed to contact them has been a pleasant experience.