File a Claim

We will do our best to provide service in a timely manner. However, some customers are experiencing longer delays than normal for service and repairs due to supply chain and manufacturing delays or contractor availability.

Please feel free to try our troubleshooting hints prior to filing a claim, or contact us at 608-831-0285.

Is this an after-hours emergency request for service? Normal business hours are 8 am – 5 pm, M-F.


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  • Please note: Some systems may not qualify for coverage under your specific warranty contract. Starred systems are only covered if you have an Elite or Ultimate Warranty, and double starred systems are only covered if you have the optional coverage rider.
  • Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 50 MB.
    (Do not upload doc, xls, html or svg files)
  • Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 50 MB.
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  • Please Note:

    The homeowner is responsible for a $75 deductible (plus tax if applicable) for each component or appliance malfunction referred to a UHP approved contractor/service technician. The deductible charge is due when the service is performed and shall be paid by the homeowner to the authorized UHP contractor upon presentation of the bill.