File a Claim

In light of the COVID-19 pandemic and our concern for the safety of our contractors, our customers, and the general public, we ask that you consider scheduling non-essential service for claims at a later date. Please be aware contractors may ask screening questions and they may require you to schedule service at a later date than normal. Please feel free to try our troubleshooting hints prior to filing a claim or feel free to contact us at 608-831-0285.

    • Please note: New contracts went into effect on April 15th, and some systems may not qualify for coverage under your specific warranty contract. The ice maker, smoke and carbon monoxide detectors are only covered under a new contract, and starred systems are only covered if you have an Elite or Ultimate Warranty, and double starred systems are only covered if you have the optional coverage rider.

      • Please Note:

        The homeowner is responsible for a $75 deductible (plus tax if applicable) for each component or appliance malfunction referred to a UHP approved contractor/service technician. The deductible charge is due when the service is performed and shall be paid by the homeowner to the authorized UHP contractor upon presentation of the bill.

        (Note: Emergency service is provided upon the sole discretion of Universal Home Protection. Emergency service will be provided when there is a threat of life or property damage. If your request does not qualify for emergency service, you will be contacted the next business day.)