File an Emergency Claim

UHP will only respond to emergency requests if there is a threat of life or property damage. It is the sole discretion of UHP to determine if an emergency situation exists. By submitting the online claim you are agreeing to communicate via email or text.

If you have not already tried troubleshooting, please review the troubleshooting hints.  You may be able to resolve the issue yourself without generating unnecessary service fees.

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  • PLEASE NOTE: EMERGENCIES ARE LIMITED TO THE THREAT OF LIFE OR PROPERTY DAMAGE. Some systems may not qualify for coverage under your specific warranty contract. Starred systems are only covered if you have an Elite or Ultimate Warranty, and double starred systems are only covered if you have the optional coverage rider.
  • Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 50 MB.
    (Do not upload doc, xls, html or svg files)
  • Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 50 MB.
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  • Please Note:

    The homeowner is responsible for a $75 deductible (plus tax if applicable) for each system or plumbing component. The deductible charge is due when the service is performed and shall be paid by the homeowner to the authorized UHP contractor upon presentation of the bill. Overtime fees will be applied to any applicable coverage limitations. Fees may be double the cost of service during normal business hours.