Are there coverage limitations?
We can’t cover everything. Coverage is specifically for the mechanical, plumbing and electrical components in the home. Additionally, there are maximum coverage amounts for each covered [...]
What affect is COVID-19 having on the manufacturing of replacement parts and equipment?
To answer simply COVID has affected many major manufacturers throughout the world. Every major appliance manufacturer including but not limited to: Whirlpool, GE, Bosch, Electrolux, Frigidaire, [...]
What happens if a contractor doesn’t find a malfunction or the issue is not covered?
In the unfortunate circumstance a contractor does not find a covered malfunction, the homeowner is responsible for contractor’s incurred service charge in full as if they contacted the [...]
What is 13 SEER and how will it affect my client?
The U.S. Department of Energy (DOE) evaluates and manages the country’s use of various forms of energy. One of their main goals is to focus on initiating regulations to create air conditioners [...]
Is the warranty transferable?
The remaining balance of a buyer warranty is transferable upon written request and approval per Universal Home Protection.
Will the warranty replace a Federal Pacific circuit panel?
UHP cannot replace a non-malfunctioning component/appliance. While it may be recommended the circuit panel be replaced due it being a potential fire hazard, upgrading or improvement of systems is [...]
Is a UHP warranty available in my state?
Currently, UHP offers home warranty coverage to properties located in Wisconsin and Illinois.
The mechanical systems in the home are old. Does that matter to UHP?
No. UHP has no age limitations on the covered mechanical systems in your home. The mechanical systems and appliances, however, must be correctly installed and in proper working condition at the [...]
Do homeowner’s need a home inspection to apply for a home warranty?
No. A home inspection is not required to apply for a UHP home warranty plan. However, keep in mind that pre-existing conditions are not covered by the home warranty plan, so having the mechanical [...]
What is the process for paying the deductible?
The payment of the deductible charge is due when the service is performed and shall be paid by the homeowner to the authorized UHP contractor upon presentation of the bill to the homeowner.
