Faqs

Is there a deductible? The homeowner is responsible for a deductible charge on each component or appliance malfunction referred to a UHP approved contactor/service technician. Additional charges, [...]

Once a credit amount is established, the homeowner or future buyer will be able to choose what equipment/appliance they want to purchase. (Terms may apply)

A replacement credit is based on the proposed cost of the replacement equipment/appliance through an approved contractor when a malfunction is not repairable or when the repair cost exceeds the [...]

A repair credit is the proposed cost of a repair less the deductible that can be applied as a credit amount or reimbursement toward the purchase of new equipment/appliance. If a homeowner doesn’t [...]

Yes. The service provider will diagnose the issue and contact UHP with a proposal for the repairs. If the homeowner does not want their equipment/appliance repaired, they can choose to replace [...]

Once UHP is contacted and service is requested, a claim has been filed. After we’ve been contacted, we will refer the service request to one of the many highly qualified service firms under [...]

Do they need to fill out a claim form? No. There are no claim forms needed. They can simply File a Claim online or contact us by phone.

Filing a claim has never been easier. They can simply File a Claim and submit their request to us online anytime, anywhere. They may also contact us at either 608-831-0285 or 1-877-225-5847 to [...]

Yes. They MUST File a Claim online or contact UHP at either 608-831-0285 or 1-877-225-5847 to file a claim when they have a malfunction. Any work performed without UHP’s prior consent may not be [...]

Most warranties are renewable and UHP may, at it’s option and if permitted by state law, renew the contract. The homeowner will be notified by post card that their plan is about to expire. [...]