How do my clients file a claim or request service?

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Filing a claim has never been easier. They can simply File a Claim and submit their request to us online anytime, anywhere. They may also contact us at either 608-831-0285 or 1-877-225-5847 to file a claim. UHP’s normal business hours are M-F, 8 am to 5 pm CST. If they have an emergency situation after normal business hours or on weekends, they can call either number listed above and leave their request for service on UHP’s service line. The voicemail system will direct them how to do this, or they can file an emergency claim online. If an emergency situation exists, they will be contacted by a UHP representative or a UHP approved service contractor. Please note: claims filed online will be addressed during normal business hours unless they check the box indicating it is an emergency after hours request for service.

Do my clients need to contact UHP before they call a contractor when they have a malfunction?
Do they need to fill out a claim form?