Troubleshooting

The following troubleshooting tips are for recommendation only. If you have any questions, if you would like help troubleshooting, or if you are not comfortable attempting any of the following, please feel free to contact us.

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My furnace will not start or heat.
  • Check the circuit breaker to make sure it is on or hasn’t tripped.
  • If you do not have circuit breakers, check the fuse to make sure it is good.
  • Check the furnace door to make sure it is securely in place.
  • Check the air intake and exhaust vents to make sure they are clear of snow, ice & debris.
  • If the furnace is short cycling or starting and stopping or there is insufficient air flow, check the furnace filter to make sure it’s clean.
  • Try turning off the furnace at the switch on the furnace and restarting it.
  • Replace the batteries in the thermostat.
  • If your furnace is leaking water make sure the condensate drain lines are not plugged.
I smell gas or have a gas leak.
  • First contact your local gas company to verify and mark the gas leak. If the leak is within the home, contact us.
My carbon monoxide detector is going off.
  • Make sure the batteries do not need to be replaced.
  • Turn off your furnace and contact us.
I have no power or electricity in the entire house.
  • Make sure the main breaker didn’t trip, if it keeps tripping, contact us.
  • Contact your local power company to make sure there is not an issue within your neighborhood or with the power going into the home.
My air conditioner will not start or cool.
  • Check the circuit breaker to make sure it is on or hasn’t tripped.
  • If you do not have circuit breakers, check the fuse to make sure it is good.
  • Make sure there is not an outside switch that is off.
  • If your air conditioning system or lines are icing up, or there is insufficient air flow, check the furnace filter to make sure it’s clean.
  • Replace the batteries in the thermostat.
  • If the furnace is leaking water make sure the condensate drain lines are not plugged.
  • If a/c is running but not cooling, make sure outside condenser coils are not dirty and filled with debris. The coils can be cleaned with a hose.
My dishwasher has no power or is not cleaning the dishes.
  • Sometimes dishwashers are turned on and off by a light switch, make sure that any potential switches for the dishwasher are turned on.
  • Check the circuit breaker or any GFCI outlets in the area to make sure they haven’t tripped.
  • If you have a water softener make sure it is working properly as hard water can affect the dishwasher’s ability to properly clean your dishes.
  • If there is a white film developing on your glassware it may be caused by phosphate free dishwasher detergent which can tend to leave mineral deposits on your glassware. Try using a rinse agent to help minimize a repeat build up of film.
  • If there are mineral deposits or lime build up, the dishwasher may need to be cleaned using a dishwasher citric acid wash, vinegar, or bleach. All cleaners should be used when the dishwasher is empty.
  • Make sure there is no food or debris in the bottom of the dishwasher near the drain or filters.
  • Make sure the soap dispenser is opening and the machine is using the soap. If it is not opening or not using soap, contact us.
My toilet is overflowing.
  • Shut off the water valve on the supply line behind the toilet.
  • Try plunging the toilet to dislodge any clogs.
I have no hot water.
  • Check to see if the all faucets have no hot water or if it’s just an issue at one faucet. If one faucet has no hot water, contact us.
  • If the entire home has no hot water, make sure the thermostat on the water heater is set to heat.
  • Check the circuit breaker for the water heater to make sure it hasn’t tripped.
My garbage disposal isn’t turning on or working.
  • There is a reset button on or near the bottom of the disposal, make sure that doesn’t need to be pushed back in.
  • Make sure any GFCI outlets in the kitchen haven’t tripped.
  • Check the circuit breaker to make sure it is on and hasn’t tripped.
  • Try using the allen wrench in the bottom of disposal. Turn the allen wrench counter clockwise to loosen the blades inside then retighten them by turning the allen wrench clockwise.
My washer smells.
  • Liquid detergent residue can build up in your machine, especially on the rubber door gasket/boot of front load washers and cause a musty, stale smell. The residue is black and looks like mold. We recommend cleaning your washer with any of the products available and using powder detergent in the future. You should also leave your washer door open between use, so any remaining water can evaporate.
My dryer isn't heating or is taking a really long time to dry my clothes.
  • ​Check to make sure there is air coming out of the exterior vent.
  • If there is no air flow, the vent line is clogged and will need to be cleaned or replaced.
  • If there is air flow but the unit is not drying contact us. The dryer is most likely malfunctioning and will need service.
My water softener is not regenerating, using salt, or softening the water.
  • Check to make sure it is plugged in and the outlet is working.
  • Check settings on the time clock to make sure it is set to regenerate.
  • Try to manually regenerate, if it does not regenerate, contact us.
  • Make sure there is not a salt damn or salt clumping up in the brine tank.
  • Have your water tested by a local water conditioning company to verify water is not being properly conditioned.